We are currently operating with limited hours and staff to reduce the spread of COVID-19. There may be delays in response time and/or order processing. We ask for your patience, thank you! F.A.Q.Q: How can I contact you?
A: The best way to contact us is via email. You may send you inquiries to email@example.comWe answer our emails in the order we receieve them. We are operating on reduced hours with limited staff, please be patient in our response. Thank you!Q: Are you still open?
A: We are currently taking online orders with pick-up by appointment only, and in-store shopping by appointment.
Q: How can I schedule an in-store shopping or refund appointment?
A: All in-store shopping appointments will need to be made via email. Please contact us at: firstname.lastname@example.org to schedule an appointment.
Q: Where can I place an online order?
A: You may order your textbooks directly from us HEREQ: Does your catalog reflect current stock?
A: Unfortunately our system does not allow for us to show what is in stock on the website. If an item is out of stock, you will receive a backorder notice on your order confirmation. We apologize for the inconvenience.
Q: When am I charged for my order?
A: Your order is considered open when placed and will only be charged once we have the book in our hands. Our typical turn-around time is within 24-hours but may change depending on availability of items, volume of orders, etc. You will receive an order confirmation email, then a follow up email once you've been charged. You may cancel an open order at any time.
Q: Can I order books online using a funded account? (BFET, CEO, Workforce, Veterans, etc.)
A: Yes, you may order using your funding as long as your advisor has set up a charge account with your student ID. When checking out, please make sure you select "F.A. account" as your payment method.
**This is for students with certain on-campus funding, this is not the same as general financial aid such as FAFSA or scholarships**
Q: Where can I pick up a book I ordered online?
A: Beginning Monday, September 28th, online order pick up will be by appointment only. We are located on the north side of the B-Building (across from the parking garage). You will come to the bookstore's loading door, this will be a blue metal door located at the bottom of a sloped driveway. The doorplate will read B-129, there will be a buzzer to ring and one of our associates will come out to assist you. Please email to schedule an appointment
** Please wait until you receive a charged confirmation before scheduling to ensure your items are ready for pick-up. Parking is available in the parking garage and outdoor lots. **
Current Appointment Times:Monday-Thursday 9:00am-1:00pmMASKS ARE REQUIRED. Please follow all social distancing guidelinesQ: I can't make it to campus for an appointment or pick up, do you offer shipping?
A: Yes, we offer a flat shipping fee of $15 for online orders. Items are shipped via UPS Ground.**Note: Unfortunately we cannot offer refunds on our shipping fee once the item has been picked up by UPS, as the service is considered complete.
If you need to change the shipping method to in-store pick-up, please contact us and we will hopefully catch it before it goes out.**Q: Do you offer international shipping?
A: The price of international shipping fluctuates dramatically depending on weight, size, destination, etc. If you would like to have an item shipped internationally, please contact us so we can acquire an accurate price estimate from our courier service.
It may be easier/cheaper to order the item elsewhere unless it is a Bellevue College specific item.Q: Can I cancel an order?
A: You may cancel an order that is in "open" status at any time by contacting us at email@example.comQ: How can I get a refund?
A: Please contact the bookstore email at firstname.lastname@example.org
We can schedule an appointment with the you to drop of the material(s) and have the proper papework filled. Please refer to the colored bookmark attached to your receipt for more information regarding our refund policy. Our policy will also be at the bottom of this page.
Q: I don't see the access code I purchased?
A: Majority of our access codes are printed on cards by the publisher. They are physical items that may either be picked up or shipped to you via UPS. Alternatively they may be opened and scanned to you via email. Please note that scanning an access code classifies the item as opened/changed condition and ineligible for returns.Q: My class section isn't showing up on the bookstore purchasing portal or says, "No Textbook Information" What do I do?
A: These messages will typically be displayed when we haven't received textbook information for that particular section. In these situations, it's best to first contact your instructor directly about the materials before reaching out to us.
Q: I received an email that an item has been backordered, what does this mean?
A: This means we are unfortunately out of stock on your item(s). You will receive a charged email confirmation once the item(s) arrive and we process your card.
*Please note: Your card will not be charged until the item is in the hands of our staff. If at any time you wish to cancel a backorder, please respond to the backorder notification email.
Q: How do I return a rental item?
A: There is a rental drop off box on the north-side of the B-Building (across from the parking garage). Please attach a note with your Student ID# and a good phone to contact you at in case we have any questions. Alternatively, the item may be mailed back to:
Bellevue College Store
3000 Landerholm Circle SE
Bellevue, WA 98007
Q: My class says "Inclusive Access" what does this mean?
A: Inclusive Access is a program where a digital version of your materials have been paid for via your tuition. It will be available to you the first day of class via canvas. Please check your Bellevue College email for further details.
Q: Does the store buy books back?
A: There is a book buyback program that happens the first and last week of every quarter. A third party vendor will have a table set up in the bookstore. The bookstore is unable to give pricing estimates, that information can only be provided by the vendor. Alternatively, you may use other popular buyback services such as Half-Price Books, Amazon, eBay, etc.
Please Note: As the campus is closed, buyback will be ONLINE ONLY until further notice. Please refer HERE for more information.
We are working as quickly as possible to process orders and respond in a timely manner, we ask for your patience. Thank you and have a wonderful quarter!
Bookstore Refund Policy:
Our restriction on refunds is to allow time for course materials to be shipped to and from the publishers in between quarters. The exception is "LATE START" classes in which students have one week from the start of class to return materials for a refund.
All refunds must have a sales receipt dated for the current quarter. The item(s) must be in the same condition as when purchased. The store reserves the right to evaluate the condition before issuing refunds.
Full textbook refunds are given during the first week of the quarter (or within a one week period for late start classes).
A 20% restocking fee will apply for refunds during the second week unless a drop slip is provided with the receipt.
All non-textbook merchandise returned must be within 30 days. Must be in new condition, unmarked, free of damage and soil, and in original packaging. We reserve the right to judge the condition of any returned items.
Defective NEW books will be replaced immediately. USED textbooks are sold "as is" and are not guaranteed to contain supplemental (non required) items (CDs, Codes).
Purchases made by check will be refunded by check only through the mail in 10 working days.
Purchases made by VISA or Mastercard will be refunded to the original credit card. This process typically takes 5-7 business days after we file your paperwork.
Textbook buybacks will be conducted during the first week and last week of every quarter (via a third-party). No receipt is required. - Please note: As the campus is closed, buyback has moved to online only. Please refer to the link provided in the FAQ above for more information.