Bookstore Refund Policy:
Our restriction on refunds is to allow time for course materials to be shipped to and from the publishers in between quarters. The exception is "LATE START" classes in which students have one week from the start of class to return materials for a refund.
Last day for full refunds will be listed on colored bookmark included with your receipt. Date will also be listed in your Order Confirmation email.
All refunds must have a sales receipt dated for the current quarter. The item(s) must be in the same condition as when purchased. The store reserves the right to evaluate the condition before issuing refunds.
Full textbook refunds are given during the first week of the quarter (or within a one week period for late start classes).
A 20% restocking fee will apply for refunds during the second week unless a drop slip is provided with the receipt.
All non-textbook merchandise returned must be within 30 days. Must be in new condition, unmarked, free of damage and soil, and in original packaging. We reserve the right to judge the condition of any returned items.
Defective NEW books will be replaced immediately. USED textbooks are sold "as is" and are not guaranteed to contain supplemental (non required) items (CDs, Codes).
Purchases made by check will be refunded by check only through the mail in 10 working days.
Purchases made by VISA or Mastercard will be refunded to the original credit card. This process typically takes 5-7 business days after we file your paperwork.
Textbook buybacks will be conducted during the first week and last week of every quarter (via a third-party). No receipt is required. - Please note: As the campus is closed, buyback has moved to online only. Please refer to the link provided in the FAQ above for more information.
