We are currently operating with limited hours and staff to reduce the spread of COVID-19. There may be delays in response time and/or order processing. Our #1 priority is the safety of both students and staff. We ask for your patience, thank you!
Regarding Physics Kits: The physics department is in charge of assembling the kits, we are processing them as they come in from the department. We will charge them based on the time & date the order was placed. You will see a "BC Textbook Charge" email once your kit is ready to pick up.
F.A.Q.Contact InformationQ: How can I contact you?
A: The best way to contact us is via email. You may send you inquiries to firstname.lastname@example.org
We have staff available Monday-Friday 9:00am-3:00pm PST to answer emails. We aim to respond within 24-hours if received during our work week. During high traffic times, such as the first week of each quarter, you may experience a delayed response.We answer our emails in the order we receieve them. We are operating on reduced hours with limited staff, please be patient in our response. Thank you!Q: Can we contact you by phone?
A: Yes, we are available at 425-564-2285. Please note, we are dealing with some quirks & issues with our phones as we switch systems. For the quickest response, we advise contacting us by email.
Q: Are you still open?
A: We are currently taking online orders with pick-up by appointment only, and in-store shopping by appointment.
Q: How can I schedule an in-store shopping or refund appointment?
A: All in-store shopping appointments will need to be made via email. Please contact us at: email@example.com to schedule an appointment.
Online OrderingQ: Where can I place an online order?
A: You may order your textbooks directly from us HEREQ: When am I charged for my order?
A: Your order is considered open when placed and will only be charged once we have the book in our hands. Our typical turn-around time is within 24-hours but may change depending on availability of items, volume of orders, etc. You will receive an order confirmation email, then a follow up email once you've been charged. We process our orders in the order that they are received. You may cancel an open order at any time.
We process orders Monday-Friday 9:00am-3:00pm, excluding state observed holidays. Orders placed over the weekend will be processed when we return to office the following week. Please note, it can take up to 30 minutes for your order to hit our in-store system.Q: Can I order books online using a funded account? (BFET, CEO, Workforce, Veterans, etc.)
A: Yes, you may order using your funding as long as your advisor has set up a charge account with your student ID. When checking out, please make sure you select "F.A. account" as your payment method.**This is for students with certain on-campus funding, this is not the same as general financial aid such as FAFSA or scholarships**Q: Can I cancel an order?
A: You may cancel an order that is in "open" status at any time by contacting us at firstname.lastname@example.org. Please include your order# in the subject line, you will receive an automated email once the order has been cancelled.
Q: Does your catalog reflect current stock?
A: Unfortunately our system does not allow for us to show what is in stock on the website. If an item is out of stock, you will receive a backorder notice once we get to your order. We apologize for the inconvenience.
Q: I received an email that an item has been backordered, what does this mean?
A: This means we are unfortunately out of stock on your item(s). You will receive a charged email confirmation once the item(s) arrive and we process your card.
*Please note: Your card will not be charged until the item is in the hands of our staff. If at any time you wish to cancel a backorder, please respond to the backorder notification email.
Q: How long does it take for a backordered item to arrive?
A: This is primarly dependent on publisher/vendor. For non-custom books it may take 2-5 business days, custom printed books and old edition-used titles may take longer. If your required material is non-custom; we always encourage you to check our comparison shopping tool, or search online using the ISBN-13 (978-# listed on order). Some third party sellers may be cheaper and/or arrive faster than what we can provide.
Q: My class section isn't showing up on the bookstore purchasing portal or says, "No Textbook Information" What do I do?
A: These messages will typically be displayed when we haven't received textbook information for that particular section. In these situations, it's best to first contact your instructor directly about the materials before reaching out to us.
Q: I don't see the access code I purchased?
A: Majority of our access codes are printed on cards by the publisher. They are physical items that may either be picked up or shipped to you via UPS. Alternatively they may be opened and scanned to you via email. Please note that scanning an access code classifies the item as opened/changed condition and ineligible for returns.Pick-Up/ShippingQ: Where can I pick up a book I ordered online?
A: You may find information about picking up an order HERE.Current Appointment Times:Monday-Thursday 9:00am-2:00pmMASKS ARE REQUIRED. Please follow all social distancing guidelinesQ: I can't make it to campus for an appointment or pick up, do you offer shipping?
A: Yes, we offer a flat shipping fee of $15 for online orders. Items are shipped via UPS Ground.**Note: Unfortunately we cannot offer refunds on our shipping fee once the item has been picked up by UPS, as the service is considered complete.
If you need to change the shipping method to in-store pick-up, please contact us and we will hopefully catch it before it goes out.**Q: Do you offer international shipping?
A: The price of international shipping fluctuates dramatically depending on weight, size, destination, etc. If you would like to have an item shipped internationally, please contact us so we can acquire an accurate price estimate from our courier service.
It may be easier/cheaper to order the item elsewhere unless it is a Bellevue College specific item.Returns & RefundsQ: How can I get a refund?
A: Please contact the bookstore email at email@example.com
We can schedule an appointment with the you to drop of the material(s) and have the proper papework filled. If you cannnot come to campus you may also ship the item after the approval process. Please refer to the colored bookmark attached to your receipt for more information regarding our refund policy. Our policy can also be found HERE.Q: Do You Offer Free Return Shipping?
A: At this time we unfortunately do not offer free return shipping. If we approve your refund, you may choose any courier though we suggest UPS. The only exception to this is for defective items or items shipped by mistake, these are handled on a case by case basis. Replacement and return shipping will be covered by the Bookstore.
Q: I believe my item is defective, what can I do?
A: Please get in touch with us via email, firstname.lastname@example.org. We can set up an appointment to exchange for non defective material.
Q: How do I return a rental item?
Rental return information can be found HERE.MiscellaneousQ: My class says "Inclusive Access" what does this mean?
A: Inclusive Access is a program where a digital version of your materials have been paid for via your tuition. It will be available to you the first day of class via canvas. Please check your Bellevue College email for further details.
Q: Does the store buy books back?
A: There is a book buyback program that happens the first and last week of every quarter. A third party vendor will have a table set up in the bookstore. The bookstore is unable to give pricing estimates, that information can only be provided by the vendor. Alternatively, you may use other popular buyback services such as Half-Price Books, Amazon, eBay, etc.
Please Note: As the campus is closed, buyback will be ONLINE ONLY until further notice. Please refer HERE for more information.
Q: Why are there not enough books for the class?
A: We apologize if we run out of stock on items; classes get added late, book adoption came in late, publisher out of print, etc. Most are still adjusting to the change to online-only, including our publishers/vendors. If you have any questions about an out of stock item, please reach out to us and we'd be happy to help; it's likely others are in the same boat.
We are working as quickly as possible to process orders and respond in a timely manner, we ask for your patience. Thank you and have a wonderful quarter!