F.A.Q.Q: Are you still open?
A: We are currently taking online orders with pick-up by appointment only, and in-store shopping by appointment.
Q: How can I schedule an in-store shopping or refund appointment?
A: If you would like to shop in-store you may schedule an appointment HERE
Beginning October 2nd all in-store shopping appointments will need to be made via email. Please contact us at: bookstore@bellevuecollege.edu to schedule an appointment.
Q: Where can I place an online order?
A: You may order your textbooks directly from us HEREQ: Where can I pick up a book I ordered online?
A: Beginning Monday, September 28th, online order pick up will be by appointment only. We are located on the north side of the B-Building (across from the parking garage). You will come to the bookstore's loading door, this will be a blue metal door located at the bottom of a sloped driveway. There will be a buzzer to ring and one of our associates will come out to assist you. Please email to schedule an appointment
Please wait until you receive a charged confirmation before scheduling to ensure your items are ready for pick-up. Parking is available in the parking garage and outdoor lots.
Appointment Times:
Monday-Thursday 9:00am-1:00pm
*********************************************************************************MASKS ARE REQUIRED. Please follow all social distancing guidelines
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Q: My class section isn't showing up on the bookstore purchasing portal or says, "No Textbook Information" What do I do?
A: These messages will typically be displayed when we haven't received textbook information for that particular section. In these situations, it's best to first contact your instructor directly about the materials before reaching out to us.
Q: I received an email that an item has been backordered, what does this mean?
A: This means we are unfortunately out of stock on your item(s). You will receive a charged email confirmation once the item(s) arrive and we process your card.
*Please note: Your card will not be charged until the item is in the hands of our staff. If at any time you wish to cancel a backorder, please respond to the backorder notification email.
Q: Can I refund a Fall Quarter textbook that I purchased?
A: The last day for Fall Quarter full refunds is September 28th. You may schedule an appointment with the bookstore if you would like a refund. Please refer to the yellow bookmark attached to your receipt for more information regarding refunds.
Q: I can't make it to campus for an appointment or pick up, do you offer shipping?
A: Yes, we offer a flat shipping fee of $15 for online orders. Items are shipped via UPS Ground.
Q: I have a rental book to return, where can that be done?
A: There is a rental drop off box on the north-side of the B-Building (across from the parking garage). Please attach a note with your Student ID# and a good phone to contact you at in case we have any questions. Alternatively, the item may be mailed back to:
Bellevue College Store
B-127
3000 Landerholm Circle SE
Bellevue, WA 98007
Q: My class says "Inclusive Access" what does this mean?
A: Inclusive Access is a program where a digital version of your materials have been paid for via your tuition. It will be available to you the first day of class via canvas. Please check your Bellevue College email for further details.
Q: Am I required to have a parking permit for Fall Quarter?
A: Yes, parking permits are required to park on campus 6:00am-3:00pm daily. You may purchase a single day parking pass for $2 in lots 12, 16, and the top floor of the Parking Garage. A daily pass may be used in any lot labeled "Student" or "General". Please refer to Public Safety's guide for more information.
If you have any further questions, please feel free to email us at:bookstore@bellevuecollege.edu
We are working as quickly as possible to process orders and respond in a timely manner, we ask for your patience. Thank you and have a wonderful quarter!
